Private-network AI
The model runs on Tates PC’s LAN. Your ticket text is not sent to a public chatbot. Context stays with the same practice that already monitors the endpoints.
Inside the product
TatesPC-Ai Ticketing System — faster answers, still Tates PC–backed.
When something needs a ticket, TatesPC-Ai Ticketing System drafts from the same practice that already watches your machines. It runs on Tates PC’s private network — not a public chatbot — and is guided by more than 200 runbooks written from two years of real client tickets.
What it is
In-house AI on a private network, not a public guess.
TatesPC-Ai Ticketing System lives with Ai PC Fix. Tickets still go through the Ai PC Fix Dashboard. The AI proposes the next step; humans still own approvals, destructive work, and anything the runbooks cannot finish.
200+ runbooks
Answers are guided by runbooks built from two years of client tickets — lockouts, printers, email, backups, and the messy middle that used to wait for a callback.
Humans when it matters
AI does not replace a technician for approvals, on-site work, or anything destructive. If a human is involved, human time is billed. The AI still did its job on the first 75 tickets.
Pricing
- $50.00/month — TatesPC-Ai Ticketing System for the organization (not per device).
- $25.00/month per extra ticket board. The first board is included. Extra boards are required if you want AI on only some responses.
- First 75 tickets each month are included. Human work on those 75 does not cancel AI inclusion.
- After 75 tickets, $3.00/ticket when TatesPC-Ai resolves the ticket without a human.
- After 75, if a human is involved, the $3.00 AI fee is waived and only human time is billed.
- Human time, whenever a human is involved: $125.00/hr (1 hour minimum) weekdays 9am–4pm Pacific; $250.00/hr outside that window; 4-hour minimum on weekends at the after-hours rate.
Customers subscribed before 2024: the $50.00/month fee is included for at least two years as thanks for your patronage. Extra boards, per-ticket overage, and human hourly still apply.
Per-ticket overage and human hourly are invoiced when they occur. They are not added as a Stripe meter on signup. Full terms are in the licensing agreement.
How to use it
Open the Ai PC Fix Dashboard, submit or watch the ticket, and let TatesPC-Ai Ticketing System draft the next step. Pair it with Two Minute Fix for the one-click resets that never needed a ticket in the first place.